Shipping policy

Delivery

  • The minimum amount spent for an order to qualify for island-wide delivery is $50. Delivery fee applies.
  • Delivery fee chargeable at a flat rate of $18 islandwide (Excludes Airport Cargo Road, Airline Road, Botanic Gardens, Jurong Island, Tuas South, Sentosa)
  • A standard island-wide delivery is extended to most locations within SIngapore island. All eligible locations will be identified by our website when customers enter the postal code of the delivery address.
  • A standard surcharge of $25 will apply to all delivery addresses within Sentosa island and Tuas/Sungei Kadut area.
  • At the moment, we do not deliver to the following area(s): Jurong Island, Airline Road
  • Delivery to office/industrial buildings. Customers are required to pick-up their items at the guardhouse/drop-off. Whilst every effort to ensure timely delivery, unforeseen circumstances like strict security controls/act-of-God or traffic/parking restrictions may cause inconvenience to our delivery. We reserve the right to request customers to meet our delivery representative for collection.
  • All deliveries will be scheduled for delivery within the selected 2 hour time slot found within the checkout process. Fortune Food and our third party delivery professionals are unable to foresee possible scenarios such as traffic conditions, security clearances (if any) and any unfortunate incidents outside reasonable human control which will affect the punctuality and quality of the delivery.
  • All freshly prepared food will be packed and transported in the best possible way from our kitchen to our customers' delivery address.
  • Because the delivery process will inevitably involve handling, transportation and time, we are understandably unable to guarantee that the received products will look exactly the same as published on any media, or retain its original warmness.
  • Upon arriving at the delivery address, delivery drivers will contact the customer with the contact number(s) provided. To avoid fulfilment and communication woes, customers are advised to maintain access to their mobile phones.
  • In the event that any delivery is unable to be fulfilled at the specified address given by the customer due to any reason (e.g. unable to contact customer or the assigned receiver, no show, no entry to premise etc), the assigned delivery personnel will only wait for a maximum of ten minutes at the delivery location. Any extra costs incurred from either the extended waiting time or have the delivery rescheduled within the same hour; must be paid directly to the delivery personnel. In all of the above scenarios, all delivery orders have to abide to food safety standards and be disposed with understandably, no compensation or refund to the customer.